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Learning and Development Roundtable: One size doesn’t fit all; six tools for intercultural communication and intercultural conflict resolution
May 26 @ 10:00 am - 12:00 pm UTC+3
Have you ever felt like a cauldron of doom was boiling when it felt like a colleague was speaking to you in Greek, despite your very best effort to understand them? Have you ever felt like a dog chasing its tail trying to get your message across to a so-called difficult staff person? Or perhaps you can remember a time working in a team when things were simply not working and every minor issue felt like climbing Mount Everest.
Communication and conflict resolution skills are central to our success at work and at home but add culture into the mix and you’ve got a real cauldron that can threaten to bubble over.
Culture can be defined as the ‘collective programming of our minds that divides us into groups’ (G Hofstede) and when we realize it includes age, ethnicity, gender, nationality, and more then without our even being aware of it, 99.9% of communication and conflict issues have a cultural root.
Yet we ignore those roots at our peril and tend to keep doing more of whatever it is that’s not working.
The cost of intercultural miscommunication and conflict is high. It can:
- Undermine creative thinking
- Decreases individuals’ effectiveness at connecting ideas from disparate cultures (source).
- Have negative impacts on our stakeholder’s experience
- Reduce available talent
- Give us and our organization a bad name (source)
- Prevent valuable input from being heard
- Increase prejudice and stereotyping
- Pit individuals, teams, and organizations against one another (source)
As discourse seems to grow more inward-looking and divisive … we must continue to think inclusively and globally (source).
Sounds good right? But how do we do that when resources and time are tight?
In this free workshop on May 26th, with me, Lee-Anne Ragan, you’ll learn six skills including:
- 1. Discovering the surprising way your brain tricks you into making cultural mistakes and how to get around that
- 2. How to identify your areas of how cultural communication and how to stretch
- 3. Uncovering your tendency towards magical thinking and what to do about it
- 4. Learning how to get to certainty by first dancing with uncertainty
- 5. Discovering how to stay out of the ICU by using my intercultural communication and conflict resolution I.C.U. tool
- 6. How identifying how you feel about conflict instantly moves you forward in your cultural communication and conflict resolution
- You can count the workshop towards your annual UN-Mandated training (If you’re a UN staff)
RSVP using this link by May 24th. Then watch your inbox for our agenda and how to participate online.
Please note the dates and times alternate each month so as to reach more people in various time zones at their request.
- 8-10 am London
- 9-11 am Paris/Rome
- 10 am-noon Nairobi/Beirut
- 11 am-1 pm Abu Dhabi
- 12:45-2:45 pm Katmandu
- 3-5 pm Manila
- 4-6 pm Fukuoka
Click here to convert to your timezone if it’s not listed above and to double-check the times as they can sometimes change due to daylight savings times.