Her brows were furrowed & she was sighing in exasperation multiple times. I was chatting with the woman next to me in the bank lineup. Turns out she was trying to use a new online payment system. Clue number one that things weren’t working well: she was at a bank, not paying online. My … [Read more...] about With user experience (UX), learn how to save your head banging for 80’s rock music
