Great pic from Larry Norman, which captures the importance of surprise.
Seth Godin says attention is what’s most scarce. The element of surprise can capture attention. It’s a particularly god-sent element for training & development folk.
Surprise a participant & you’ve got their attention (assuming it’s a pleasant, ah-ha surprise, not a ack, painful surprise). When you have their attention you can facilitate leaps of learning.
Ah ha is what comes after your conscious becomes aware of what your unconscious has known for some time. All thanks to surprise.
How can you introduce the element of surprise into your training & development work?